Frequently Asked Questions
Frequently Asked Questions
What is your return Policy?
Is dependent on the various policies of each other
Can I change or cancel my order?
You can only cancel orders which are unpaid
How do I find a product?
You can simply search your item name on the search bar
How do I find My account?
You can find your account details under the ACCOUNT page. Here you may update your First name, Last name, Gender, Birthday, Delivery Address and Password.
What are the Supported Payment Methods? We accept:
Vodafone Mobile Wallet (MPaisa)
Master or Visa Debit/Credit Cards (Internet Banking)
Post Office Sending Money Online (POSMO)
I got an error message during the payment process. What should I do?
If you got an error message on our website, please check your order status. Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding.
For some payment methods, you might get redirected to another page of a third financial party. If you received an error message here, it is best to get in touch with your payment provider directly.
The payment has been deducted from my account more than once. What Can I do?
If you believe duplicate deductions have taken place, you can contact us by mentioning your order number and we’ll refund it between 3 - 20 day.
Do you ship internationally?
What are your delivery options?
Free delivery within South Tarawa by Vendors to Client Homes.
Air Kiribati Limited (AKL) at the vendor's expenses.
Local Shipping (KNSL, Oceanic, Makin Shipping, Butaritari etc) at the vendor's expenses
Speed boat by Ariera and Bakoauea Speedboat only to Abaiang, Maiana and Marakei at the vendor's expenses
Vendors are required to claim their freight levy at the Ministry of Finance Kiribati (MFED).
What are the delivery costs?
Delivery Costs are dependent on the costs of each seller, please refer for this during order confirmation details which will clearly list the costs of delivery if any!
How long until I get my Delivery?
Depend on the location of the vendor and the client, minimum of 1 working day with the maximum days of 15 working days.
My order was successful, where do I check the status?
You can check the status of your order through your email that you register with your account to the e-Mwakete website
I have not received my order. What can I do?
You can report it to the e-Mwakete Website to their email of [email protected] or call us on 75126157.
The product I received does not match the description. What can I do?
Please report it to Cousumer Protection Division or call free during working hour of 400